Refund & Cancellation Policy | Shri Legal Hub

Fair Resolution & Transparent Refund Framework

At SHRI LEGAL HUB, we are committed to providing premium, highly researched legal drafts, statutory comparisons, and academic study notes. We believe in complete transparency regarding our digital delivery, cancellations, and refund procedures.

5–7 Days Refund Processing

100% Original Source Refund

Dedicated Dispute Desk

1. Nature of Intangible Digital Products

All products offered on SHRI LEGAL HUB are intangible digital goods delivered electronically via instant downloadable links (PDFs, templates, and document compilations).

Unlike tangible physical merchandise, digital content cannot be physically "returned" once accessed or downloaded. Consequently, all digital sales are final once download access has been successfully granted, except under the verified exceptional situations outlined below.

2. Order Cancellation Policy

Because order fulfillment and digital delivery occur automatically and instantly upon payment confirmation:

Instant Fulfillment: Cancellation requests cannot be entertained once the transaction has been cleared and the digital link has been generated on screen or dispatched by email.
Pre-Transaction Abort: If you change your mind prior to completing payment on the Razorpay checkout screen, simply close the payment window. No charges will be levied.

3. Eligibility Criteria for Full Refund / Replacement

We will gladly issue a 100% full refund or a verified file replacement under any of the following circumstances:

A. Duplicate Payment

If due to a network glitch or gateway timeout, your bank account was debited multiple times for a single order. The duplicate transaction will be refunded in full.

B. Corrupted / Inaccessible File

If a technical error renders the downloaded file unreadable or corrupt, and our technical support team is unable to provide an alternate accessible download link within 24–48 hours of your report.

C. Wrong Product Delivery

If the file delivered does not match the product title or subject curriculum ordered, and our team cannot replace it with the correct edition.

4. Ineligible / Non-Refundable Scenarios

Refunds will not be issued in the following cases:

Change of mind after successful file download.
Inability of the user's device to open standard PDF formats due to lack of a free PDF reader (e.g. Adobe Acrobat / browser viewer).
Claims that content is too basic or advanced, as sample previews, table of contents, and comprehensive product descriptions are provided prior to purchase.
Failure to apply an active promotional discount code prior to completing payment.

5. How to Request a Refund & Processing Timeline

Step-by-Step Claim Process:

Send an email to Shrilegalhub@gmail.com within 7 calendar days of purchase.
Include the subject line: [Refund Request] - Order ID #XXXX.
Attach your Razorpay Payment ID / Bank Transaction reference and a brief description of the technical issue encountered.

Settlement Timeline:

Upon review and approval of your refund request (typically within 24 to 48 business hours), the refund will be initiated through our payment gateway (Razorpay). The refunded amount will be credited back to your original source of payment (Bank Account, UPI, Debit/Credit Card) within 5 to 7 working days, subject to your issuing bank's settlement schedule.

6. Dedicated Refund & Support Desk

If you have any questions or require urgent assistance with a recent transaction, our customer support team is available to help:

Billing & Refunds Team — SHRI LEGAL HUB

Email: Shrilegalhub@gmail.com

WhatsApp: +91 8660676233

Support Hours: Monday – Saturday: 9:00 AM – 7:00 PM IST

Response Guarantee: Within 24 hours

1. Nature of Intangible Digital Products

All products offered on SHRI LEGAL HUB are intangible digital goods delivered electronically via instant downloadable links (PDFs, templates, and document compilations).

2. Order Cancellation Policy

Because order fulfillment and digital delivery occur automatically and instantly upon payment confirmation:

Instant Fulfillment: Cancellation requests cannot be entertained once the transaction has been cleared and the digital link has been generated on screen or dispatched by email.

Pre-Transaction Abort: If you change your mind prior to completing payment on the Razorpay checkout screen, simply close the payment window. No charges will be levied.

3. Eligibility Criteria for Full Refund / Replacement

We will gladly issue a 100% full refund or a verified file replacement under any of the following circumstances:

A. Duplicate Payment

If due to a network glitch or gateway timeout, your bank account was debited multiple times for a single order. The duplicate transaction will be refunded in full.

B. Corrupted / Inaccessible File

If a technical error renders the downloaded file unreadable or corrupt, and our technical support team is unable to provide an alternate accessible download link within 24–48 hours of your report.

C. Wrong Product Delivery

If the file delivered does not match the product title or subject curriculum ordered, and our team cannot replace it with the correct edition.

4. Ineligible / Non-Refundable Scenarios

Refunds will not be issued in the following cases:

Change of mind after successful file download.

Inability of the user's device to open standard PDF formats due to lack of a free PDF reader (e.g. Adobe Acrobat / browser viewer).

Claims that content is too basic or advanced, as sample previews, table of contents, and comprehensive product descriptions are provided prior to purchase.

Failure to apply an active promotional discount code prior to completing payment.

5. How to Request a Refund & Processing Timeline

Step-by-Step Claim Process:

Send an email to Shrilegalhub@gmail.com within 7 calendar days of purchase.
Include the subject line: [Refund Request] - Order ID #XXXX.
Attach your Razorpay Payment ID / Bank Transaction reference and a brief description of the technical issue encountered.

Settlement Timeline:

6. Dedicated Refund & Support Desk

If you have any questions or require urgent assistance with a recent transaction, our customer support team is available to help:

Billing & Refunds Team — SHRI LEGAL HUB

Email: Shrilegalhub@gmail.com

WhatsApp: +91 8660676233

Support Hours: Monday – Saturday: 9:00 AM – 7:00 PM IST

Response Guarantee: Within 24 hours